Appearance
Managed IT Services
I. From "Building Your Own Technical Team" to "Professional Managed Support"
As enterprises develop their businesses, the number of IT systems continues to increase, and the technology stack becomes more complex (possibly including e-commerce systems, CRM, ERP, payment gateways, mini-programs, App backends, etc.). Enterprises often face a practical dilemma: whether to build a high-cost technical team to maintain these systems long-term. Building your own team means monthly labor costs ranging from tens of thousands to hundreds of thousands, long recruitment cycles, personnel turnover risks, and the need to cover multiple professional fields from operation and maintenance, security to databases, networks, etc. For most non-technical enterprises, this is not where their core competitiveness lies.
Magicsoft provides managed IT services, allowing enterprises to have stable, efficient, and professional IT support capabilities without building a complete technical team themselves
We don't just "watch your servers"; we provide enterprises with a complete technical support system for continuous operation and optimization: from system monitoring, fault handling to performance optimization, security maintenance, and continuous function upgrades. Enterprises only need to focus on business development, and leave technical support to us.
Essential Path of Managed Services:
System Monitoring → Fault Handling → Performance Optimization → Security Maintenance → Continuous UpgradeFor each link on this path, we adopt standardized processes and professional tools to ensure service quality is measurable, traceable, and sustainable
II. Core Modules of Managed Services (From Stable Operation to Continuous Optimization)
We break down managed IT services into five core modules, each solving a type of enterprise pain point and corresponding to clear value output:
| Service Module | Specific Content | Common Enterprise Pain Points | Value Brought |
|---|---|---|---|
| System Operation and Maintenance | Daily inspection, log cleaning, backup and recovery, resource expansion | Server disks are full and no one cares, system crashes suddenly | Stable system operation, failure rate reduced by 80% |
| Monitoring Service | 7×24 real-time monitoring (CPU, memory, disk, network, application response) | Problems are only known after they occur, response is made only after user complaints | Hidden dangers are discovered in advance and resolved before users notice |
| Fault Handling | Emergency response, problem location, quick repair, post-incident review | No one can fix problems when they occur, or repairs are slow, causing long business interruptions | Mean Time to Repair (MTTR) shortened from hours to minutes |
| Performance Optimization | Database tuning, caching strategy, code-level optimization, architecture suggestions | Systems run slower and slower, users are lost | Response speed improved, supporting higher concurrency |
| Security Maintenance | Security patch updates, vulnerability scanning, firewall rules, intrusion detection | Systems are attacked, data is leaked, ransomware | Security risks reduced, core assets protected |
| Continuous Iteration | Small version function optimization, third-party interface adaptation, business rule adjustment | Business requirements change quickly, systems cannot keep up | Systems grow with business, not falling behind |
These six modules are not fixed packages, but can be flexibly combined according to enterprise needs and budget. For example:
- Startups may only need basic operation and maintenance + monitoring
- Growth-stage enterprises will add performance optimization and security maintenance
- Platform-type enterprises need all modules plus continuous iteration
III. Common Enterprise Problems and Changes After Managed Services
Scenarios Enterprises Often Encounter Before Managed Services:
- When there is a problem with the system, no one knows about it until users complain, and then they have to find someone temporarily to fix it, which may take hours or even a day to recover
- Wanting to hire a professional operation and maintenance engineer with a monthly salary starting at 20,000 yuan, but it's hard to find one; even if hired, one person cannot cover all fields such as databases, networks, security, applications, etc.
- Servers sometimes lag, but the cause is unknown, so they can only restart, and the problem recurs
- Security patches have not been applied for months, worried about being attacked, but afraid to operate casually for fear of affecting business
- Business development requires the system to add a small function (such as adding a column to exported reports), the development schedule takes two weeks, or no one knows how to modify it at all
Fundamental Changes After Managed Services:
| Dimension | Before Managed Services (Without Professional IT Support) | After Managed Services (Magicsoft Managed) |
|---|---|---|
| System Stability | Irregular failures, frequent user complaints | 99.5%+ availability, automatic fault alerting |
| Fault Response | Slow discovery, slow location, slow repair (hours to days) | 7×24 monitoring, minute-level response, most issues fixed within 30 minutes |
| Operation and Maintenance Cost | Monthly cost of building your own team is tens of thousands, and capabilities are not comprehensive | Monthly managed fee is far lower than building your own team, and covers full-stack capabilities |
| Security Protection | Patch lag, long vulnerability exposure time | Regular security scans, critical patches updated within 24 hours |
| System Evolution | Backlog of requirements, system stagnation | Continuous iteration with small steps, system keeps up with business |
Managed IT services enable enterprises to transform from "passive firefighting" to "proactive prevention", and from "technical burden" to "professional support"
IV. Flexible Service Models (Phased Selection)
We provide three managed service models, which enterprises can choose according to their current stage and budget, and can upgrade as they develop:
| Model | Service Content | Applicable Enterprises | Typical Monthly Fee Range |
|---|---|---|---|
| Basic Managed Service | System operation and maintenance + 7×24 monitoring + basic fault handling | Small enterprises, simple systems, limited budget | Low |
| Standard Managed Service | Basic managed service + performance optimization + security maintenance + regular reports | Growth-stage enterprises, moderately complex systems, high stability requirements | Medium |
| Advanced Managed Service | Standard managed service + continuous iteration (small version development) + architecture consulting + dedicated technical manager | Platform-type enterprises, complex systems, rapid business development | Custom quotation |
All models include: Service response SLA (e.g., P1 faults responded within 15 minutes and resolved within 4 hours), monthly service reports, and regular communication mechanisms
V. Core Advantages and Differentiation
✔ 7×24 Professional Team: We have a full-stack engineer team covering applications, databases, networks, security, and cloud architecture, adopting a shift system to ensure dedicated personnel are on duty during late nights and holidays. Enterprises do not need to maintain a large technical team themselves
✔ Proactive Monitoring + Intelligent Alerting: Deploy enterprise-level monitoring systems (such as Prometheus+Grafana combination) to conduct comprehensive monitoring of servers, middleware, and application interfaces. Set multi-level alert thresholds, and automatically notify via SMS, phone, and DingTalk when abnormalities occur, ensuring problems are discovered before users notice
✔ Controllable Costs, Far Lower Than Building Your Own Team: Building a team that can cover basic operation and maintenance, monitoring, security, and optimization requires at least 2-3 people (monthly cost of 30,000-60,000 yuan), not including training, management, and turnover costs. Managed services only require 30%-50% of the cost of building your own team, with more comprehensive capabilities and more guaranteed response
✔ Continuous Optimization Rather Than Passive Maintenance: We don't just "answer calls and fix faults"; we output monthly system health reports, proactively propose performance optimization suggestions, security reinforcement plans, and architecture improvement ideas, helping enterprises' systems run more stably and faster
VI. Business Value Summary
By choosing Magicsoft's managed IT services, enterprises will gain the following core benefits:
- → Reduce Technical Costs: Managed fees are far lower than building your own team, and there is no need to bear hidden costs such as recruitment, training, and turnover
- → Improve System Stability: Professional monitoring + rapid response increases system availability from 95% to over 99.5%, reducing order losses and user churn caused by failures
- → Focus on Core Business: Leave technical support to us, so management and business teams can focus on products, markets, and customers without being distracted by technical issues
- → Gain a Long-term Technical Partner: As enterprises develop, systems need to be continuously upgraded, expanded, and connected to new capabilities (such as AI, Web3). The managed team is familiar with the entire system and can smoothly support these evolutions, avoiding the dilemma of "having to rebuild the system when changing personnel"
Enterprise IT Capability Upgrade Path:
Unordered Operation and Maintenance → Professional Managed Operation and Maintenance → Proactive Prevention Operation and Maintenance → Intelligent Automated Operation and Maintenance
Magicsoft's managed IT services are not simple "agency maintenance", but build a continuously running, continuously optimizing, and continuously evolving technical foundation for enterprises. Let enterprises' IT systems transform from "cost centers" to "stable business support platforms"